Shipping and fees
- The shipping rate is $15 per item to ship to the USA, Canada, Western Europe, Asia, Australia and New Zealand.
- All items are shipped via the Post Office (USPS) Express Mail.
- All orders are processed before being shipped. Processing time takes 2-3 business days. Once processing is done, items are shipped, it will take 4-6 days thereafter to get the shipped merchandise. In total, it will take 1-2 weeks to get your merchandise.
- Items are processed and shipped Monday-Friday excluding holidays
- Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and Shoes-Carnival will not be responsible for returned orders due in part by customer negligence.
Returns
- Should you receive the incorrect size, you may return the item within 10 days of receiving it. Please contact us within 5 days of receiving the item prior to any returns so we can provide the correct instructions on returning the item.
- Should you receive an item with a defect or damage, you mustcontact us within 5 days and provide a digital picture of the item received.
Unacceptable reasons for an exchange: colors of the shoes are darker/lighter than pictured, shoes had minor color differences from the picture, shoes do not fit (due in part of error by the customer), I would rather have a different shoe.
- Should you wish to return the item for any other reason, please contact us and we may look into it.
- WE WILL ONLY ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU INCORRECT PRODUCTS!!!
WE WILL NOT ACCEPT RETURNS OR EXCHANGES JUST BECAUSE THE CUSTOMER DECIDES THEY NO LONGER WANT A PAIR OF SHOES, OR BECAUSE THE CUSTOMER HAS PICKED THE WRONG SHOES OR BECAUSE THE CUSTOMER THOUGHT THEY WOULD LOOK DIFFERENT FROM THE PICTURES.
